FREQUENTLY ASKED QUESTIONS

General Payments Questions at BigSpinCasino.com

Any player looking to play real money games at BigSpinCasino is asked to send in multiple documents to prove their identity. This is done for the safety and security of every single player at our casino, as it helps protect them all from the risk of fraud. You will only ever be asked to send your documents once. The moment that your identity has been verified, you can play all our casino games in a safe, secure environment.
We do not ask you to provide your ID immediately after you register at BigSpinCasino, but please be aware that you will have to do so at some point as per our terms and conditions. If you still have questions about the ID verification process, a member of our Customer Support team will be more than happy to help you.
Generally speaking, we will need proof of identity, proof of address, and perhaps even proof of payment method to complete the ID verification process.

One of the following documents should be emailed to BigSpinCasino to complete your ID verification:
  • Valid driver’s license, government ID, or signed passport
  • An old-style driver’s license is acceptable, but we do ask that all the information be clear and legible.
One of the following documents needs to be emailed to BigSpinCasino to verify your address:
  • Recent phone bill (mobile or landline), credit card, or bank statement.
  • Your most recent utility bill.
Please be aware that all the document you send must have your name, address, and date of issue included. You should also ensure that the full letterhead is on display, as that will help us verify where the letter came from. Any documents that you email in should be no more than 3 months old.

One of the following documents should be emailed to BigSpinCasino to verify your payment method:
  • Front and back copies of your debit or credit card. The FIRST 6 and LAST 4 digits of your card should be legible, as should your name and the card expiration date.
  • A bank statement that clearly displays your account name and details of transactions with BigSpinCasino.com

BigSpinCasino Bonuses

BigSpinCasino offers up a wide range of bonuses and offers on our site. Bonuses tend to be dependent on the games and services that you most commonly play and use on the website. For example, you can receive a bonus with every deposit funds into your account, assuming that you have met the required wagering stipulations outlined before you withdraw your bonus. We also offer up a wide range of tournaments, promotions, and special offers that require nothing more than your participation in said events. Please head over to our bonus and promo page for full details, including terms and conditions, for all our bonuses, special offers, promotions, and tournaments.
For the most part, bonuses are delivered in a request basis only. When you create your new account, enter the “Promo Code” to receive your bonus. The Promo Code can also be entered by clicking the “Home” button on the website navigation menu. If you are still eligible for the bonus, it will appear in your account very quickly.
There are too many to list here. Please visit our promotions page to see all the current promotions.

BigSpinCasino

Getting started is easy, as all you need to do is create your account at BigSpinCasino and make an initial deposit that will automatically trigger your sign-up bonus into your account. All you need to do then is pick your favorite casino game and start playing.
Yes, it is! Simply open a browser on your mobile device and add BigSpinCasino.com to the address bar. If you do not already have an account, you can create on, or you can simply key in your login details and start playing great casino games on your phone.
As long as your mobile device has internet access, playing casino games at BigSpinCasino should not be a problem. Apple and Android mobile devices, including phones and tablets, are supported.
You sure can! One of the first places you should go after you create your BigSpinCasino account is the web page where we list all our current bonuses and promotions. You will also find the terms and conditions for each on the Bonus and Promotions page.

BigSpinCasino Games

All you need to know can be found by visiting our “How to Play” section on the website. If you’d sooner just jump into the action, you can find these guides when you click on a game that you are ready to play.
There are game tables where you have the opportunity to play alongside other members of the BigSpinCasino community.
Indeed, there is! Not only can you chat in real time with the other players at the Live Tables, you can also converse with the dealer.
The software that we use at BigSpinCasino has been professionally designed, which means that any freeze issues are usually caused by a problem on your end (internet connectivity issue, etc.). In the rare event that there is a freezing problem our software automatically remembers exactly where you were in the game, ensuring that your money will be safe and waiting for you when you return to complete the game. We guarantee that your money will always be safe when you play at BigSpinCasino. Listed below are the simple steps you should follow in the rare event of a freeze:
  • If possible, take a screenshot of the frozen game.
  • Take note of the date and time of the freeze.
  • Take note of any other important details that you think might help resolve your issue.
  • When those 3 steps have been followed, you can go ahead and refresh your page.
  • If the issue persists after following all the above steps, you may want to consider clearing the cache and cookies from the browser on the device that you are using. You may also want to check that you still have a working internet connection.
  • If you are still having no luck, please take a moment to contact out Customer Support team via Live Chat or by sending an email to support@BigSpinCasino.com. We will try to resolve any and all issues as quickly as we can.

100% Player Protection Guaranteed at BigSpinCasino.

Protecting your privacy and keeping it 100% secure at all times is at the top of the priority list at BigSpinCasino. We employ strict security measures that include Firewalls and SSL encryptions. Full details of our security measures can be found at the Privacy Policy section of our website.
Scientific and mathematical algorithms are used to create RNG’s that help ensure that all game play results and calculations are completely random. Just as in a real land-based casino, every roll of the dice, spin of the roulette wheel, or deal of a card is unpredictable and random, which also means that they are not open to any sort of manipulation by anyone. What this means is that every player who steps in the BigSpinCasino is ensured of fair results in every single game.
We have already spoken about how the approved RNG’s used in our software help keep things fair, but that is not the only method we use. We also work with third-party auditors whose job it is to make sure that we abide by the regulations and standards set for by the gaming industry.
Every dealer that we employee at BigSpinCasino is a skilled professional trained in fair play in gaming. We understand that human error can still occur, which is why we keep system logs that take not of every hand and play to search for potential discrepancies. Those systems, combined with help from out third-party auditors, ensure that fair play is always adhered to in our Live Casino games.

BigSpinCasino FAQ Technical Questions

Yes, they are! Simply open a browser on your mobile device and add http://www.BigSpinCasino.com to the address bar. If you do not already have an account, you can create on, or you can simply key in your login details and start playing great casino games on your phone.
As long as your mobile device has internet access, playing casino games at BigSpinCasino should not be a problem. Apple and Android mobile devices, including phones and tablets, are supported.
You will be issued and account number and password via email as soon as you join BigSpinCasino. If the email does not arrive in your inbox, please check your junk folder.
Lost or forgotten passwords can be retrieved by clicking the “Forgot Password” link on the sign-in page. You will be give step by step instructions on how to reset your password via a retrieval link sent to your email inbox. Another option is to contact one of our Customer Support staff by giving us a call.
Your available balance can be accessed via the website header, the My Account Dropdown, or on the My Account page.